We are looking to hire a customer service representative!!! $20.00 - $22.00/hour

Responsibilities:

Scheduling and dispatching drivers, technicians, to appropriate locations according to predetermined schedules, customer requests or immediate needs with the use of Google Maps. Relaying information such as updates to changes on schedule to technicians and Production Managers. Speaking with supervisors or customers to resolve problems or requests for services. Responsible for answering incoming calls for service and scheduling in a timely fashion with minimal hold time. Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses , and other information Calls customers for the purpose of scheduling pre-installation review, installation and service appointments for assigned locations, utilizing company call list program or backlog broken down sheet. Uses company provided scripts to ensure consistency with customer communications, Ensures daily schedules are appropriately booked, Reschedules cancellations, Ensures timely submission of all schedules to the branch offices, Follows up & Updates customers on a regular basis until the installation is set Approve New Sales/Pending Sales (verify all docs received; compare contract/prices/customer info/products entered/NOC dates/signatures etc. to database). Compare DPR to new sales/comp installs received. Check Completed Installs/Comp. Pending Installs Process Customer Cancellations (send to appropriate department for resolution) All applicants must be able to pass a pre-employment background check

Job Type:

Full-time Pay:

$20.00 - $22.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person