Customer Service Specialist

As New Jersey's largest and leading provider in waterproofing and foundation repair services, Quality 1ast Basement Systems knows the importance of providing a remarkable customer experience. Our ambitious nature drives our mission to deliver a "WOW" experience and challenge the status quo. We foster a work environment where employees feel valued and passionate while also creating opportunities for growth. We need strong individuals like you to help us set new standards and make a meaningful impact.

Pay Range:

Starting at $18/hour

Job Description:

Your Impact Are you passionate about creating meaningful connections and making a real difference? As a Customer Engagement Specialist, you'll have the opportunity to elevate customer experiences while playing a vital role in ensuring efficient and effective customer support.

Job Duties:

How You Win Everyday Take inbound and make outbound calls to assist our customers in scheduling a free appointment with one of our experts. Maintain clear documentation of customer interactions and issue resolutions Strive to meet or exceed your metrics for converting leads into scheduled appointments, while also focusing on appointment retention. Collaborate effectively to ensure smooth communication and provide a personal touch with our homeowners. Work with townships to coordinate permit inspections and filings.

Qualifications:

What You Offer Must be at least 18 Pre-employment screening includes, but isn't limited to, a felony/misdemeanor background check Minimum of 1-2 years of customer service experience A history of reliable and consistent job longevity

Benefits:

What We Offer Medical insurance, dental insurance, flex spending, HSA, vision insurance, and life insurance 401(K) Retirement Savings with match Employer paid life insurance Comprehensive paid training Career growth and development If you are seeking a stable and rewarding career with endless growth opportunities, come have an impact with us and apply today!

Job Type:

Full-time Pay:

$18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

CRM software: 1 year (Preferred) Ability to

Commute:

Cliffwood, NJ 07721 (Required)

Work Location:

In person