Job Title:

Customer Service Representative Position:

Full-time; temp to hire

Pay Range:

$20.00 - $23.00

SUMMARY:

The primary responsibility of this position is to perform administrative support for monthly processing of tasks required to support the Service Department in the area of Customer Service. Job Description The Customer Service Rep will be responsible for various duties of the Service Departments including: Maintains the Materials Returned for Credit (MRC) process Performs order entry and shipping processes Prepare material for on-site service, e.g., folders, binders and parts according to service schedule as needed Processes completed service report for on-site service Initiates, receives, and processes loaner and trade-in instruments Reviews open service call reports with technicians, open RMAs, and update as needed Maintains monthly test and equipment log ensuring test equipment inventory is accurate and within the calibration period. Updates service calendar, prepares service documentation, processes completed service reports for factory service Coordinates activities with Customer Service personnel as they relate to Customer Service and orders Shares responsibilities for answering the main telephone Create and process service parts quotes, orders, and shipments Assist with all service department related duties as needed and assigned Create and process RMA Quotes, Sales Orders, and POs Process RMA requests Qualifications Must be organized, pro-active and comfortable with multi-tasking which often requires managing thedemands of multiple departments and peopleExperience in a sales or customer service-related environment, preferably in manufacturing Excellent knowledge of Microsoft Office and a working knowledge of ERP systems.

Must have a pleasant and professional phone presence Must be detail oriented, efficient, and able to follow directionsMust be comfortable in conflict related circumstances, assuring the customer is adequatelyassisted within our policies and procedures. Must be capable of working independently

Experience:

Proven experience in a Sales environment Experience with International Customers Experience with Microsoft Word, Excel and Outlook Experience with SAP, HubSpot, or an ERP system a plus

Education:

Minimum of High School Diploma, some college preferred Interpersonal Skills Superior organizational skills Ability to multi-task in a fast-paced environment Professional approach and attitude Diplomatic communication skills and ability to field inquiries in a professional manner. Ability to adapt to a growing business environment Willing and able to take initiative

WORKING CONDITIONS

Shared Cubicle Office Space Required to work business hours Regular interaction with customers and fellow employees

PHYSICAL DEMANDS

70% of the time spent sitting in an office setting 30% preparing materials for shipment Must be able to able to lift and manage file folders and boxes up to 30lbs

HOURS:

Monday thru Friday - 8:30 a.m. to 5:00 p.m.

Pay:

$20.00 - $23.00 per hour

Work Location:

In person