Skip to main content
Tallo logoTallo logo

Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

BNY

Senior Specialist, Client Coverage

Career Insights for Customer Service Representative (General)

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on New Jersey data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,214 / year median in New Jersey

-19% projected decline

Explore Career

Job Description

We're seeking a future team member for the role of Senior Specialist, Client Coverage to join our Wealth Management team. This role is located in Berkeley Heights, NJ. In this role, you'll make an impact in the following ways: Your client-facing title will be Associate Wealth Advisor and it will be understood you are the primary support for the lead Wealth Advisor. You will manage a portfolio of existing client relationships, focusing on both client service and revenue growth through deepening and expanding relationships. You will develop an understanding of existing client needs and coordinate the delivery of tailored solutions aligned with the firm's value proposition across verticals in planning, banking, fiduciary and more. You will partner with Portfolio Managers/Associate Portfolio Managers to ensure the broader financial plan remains aligned with the investment strategy. You will prepare for, coordinate and participate in client meetings and touch points and ensure the recording of same in our CRM system. You will generate and maintain net worth statements, cash flow analyses, and client family trees. You will lead the administrative and compliance aspects of relationships and coordinate with client service specialists to open, fund, and maintain accounts, apply appropriate fee schedules, gather and affirm KYC information, and move money and assets, as necessary. You will prepare for and participate in prospect and Centers of Influence (COI) meetings led by the lead Wealth Advisor. You will be responsible for ongoing maintenance of information logged in CRM as it pertains to client interests and client contact information to ensure they are considered for all appropriate events and entertainment opportunities. Additionally, as our Berkeley Heights location is a smaller regional office, the successful candidate will perform certain office manager duties, as well, including vendor management, guest access, supply ordering, conference room reservations, catering, team calendar management and more, as needed. To be successful in this role, we're seeking the following: Bachelor's degree or equivalent combination of education and experience; advanced/graduate degree preferred. 2-4 years of relevant work experience, preferably in financial services with direct exposure to clients. Prior experience in customer-facing roles such as Sales Support, Banking, or Product Management is preferred. Prior completion of the SIE, Series 7, and Series 66 is preferred. Strong understanding of the relevant marketplace, competitive landscape, and industry drivers in the region. Bi-lingual capabilities and cultural awareness are a plus to build client trust in a global environment. At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.