We are looking for a Customer Service Representative to join a collaborative onsite team in Secaucus, New Jersey for a Contract assignment. This role is well suited for someone with hands-on import and customs knowledge who can manage documentation accurately, communicate confidently with clients and partners, and adapt to a fast-moving logistics environment. The position supports the timely clearance of inbound shipments while helping maintain smooth coordination across internal teams, customers, and regulatory contacts.

Responsibilities:

• Prepare and submit customs entry documentation for imported shipments, ensuring filings are completed accurately and on schedule.
• Examine shipping records such as invoices, packing details, bills of lading, and origin documents to confirm compliance and resolve discrepancies.
• Assign appropriate tariff classifications and verify duty, tax, valuation, and country-of-origin information for each entry.
• Complete Importer Security Filing documentation and support clearance activities for air, ocean, and cross-border truck freight.
• Identify applicable customs and partner agency requirements and gather the records needed to satisfy regulatory obligations.
• Communicate directly with customers, agents, port contacts, and internal offices to coordinate shipment processing and address missing information.
• Provide status updates, answer shipment-related questions, and help guide clients through the entry process from document review to release.
• Contribute to the broader team by assisting with operational tasks as priorities shift in a small, hands-on environment.