Provides customer support and operational assistance for the E-commerce office. Primary responsibilities include order intake, accurate order entry, customer inquiry coverage, paperwork preparation, documentation, and coordination with the Parcel team. The position is cross trained to assist with additional E-commerce workflows and developing business needs based on workload, training, employee capabilities, and management direction. Why You'll Love New York Mutual Many of our jobs come with great benefits - including healthcare, parental leave, ways to save for the future, and opportunities for career advancement - all in a safe and inclusive environment that's been ranked among the best workplaces in the world. Some offerings are dependent upon the role, work schedule, or location, and can include the following: Competitive wages with overtime for more than 40 hours Fully Paid Healthcare Premium Provide by the Company (medical, dental, vision, prescription drugs) Maternity and Parental Leave 401(k) savings plan Paid Time Off (PTO) Holiday pay opportunities Employee discounts Basic life insurance AD&D insurance Short-Term Disability On-the-job training and skills development Stay busy. You and your team are engaged the entire shift. Team environment. Work on small or large teams that support each other.

Some Of Your Responsibilities May Include:

Review and process E-commerce orders according to established procedures, including accurate order entry, verification, and timely release to the Parcel team. Provide customer support through assigned emails, inquiries, phone calls, and voicemails. Document actions, prepare required paperwork, and follow up on unresolved matters. Coordinate with E-commerce, Parcel, warehouse, Accounting, and other departments, and assist with additional E-commerce workflows and projects based on workload, training, and management direction Skills Ability to follow procedures, enter and verify information accurately, prioritize tasks, communicate clearly, and work effectively with team members. Strong attention to detail, organization, computer skills, and follow-through required. Microsoft Office Understanding of E-Commerce Platform

•Background Check & Drug Test Required

• Mutual Trading Company and all its subsidiary Companies are equal opportunity employers. We will not discriminate or make hiring decisions based on race, religion, creed, color, national origin, sex, political affiliation, sexual orientation or any other criteria that would violate any Federal or State laws.

Job Type:

Full-time Pay:

$21.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

E-commerce:

1 year (Preferred) Customer support: 1 year (Required)

Web Store Inventory Management:

1 year (Required)

Language:

Japanese (Preferred)

Work Location:

In person