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BEST FRIENDS PET CARE INC

Lead Customer Service Representative

Pay: $35,360/yr

Posted: 07/13/2026

Location: Windsor, NJ (Onsite)

Last Updated: 1 week ago

Hours: Part-Time

Expires: 10/3/2026

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,214 / year median in New Jersey

-19% projected decline

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Job Description

Lead Customer Service Representative

BEST FRIENDS PET CARE INC - 3.0

Windsor, NJ Job Details Part-time $16 - $18 an hour 1 day ago Benefits Disability insurance Health insurance Dental insurance Vision insurance 401(k) matching Employee stock ownership plan Life insurance Qualifications Companion animal handling Computer operation Phone communication Dog handling Multi-line phone systems Office phone management Full Job Description Our Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests. We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years. If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

We offer:

Health, dental, vision, life insurance, STD/LTD, 401K with company matching ESOP - Employee Stock Ownership Plan (100% company paid) Paid vacation Pet supply and service discounts and more!

Responsibilities:

Main lobby operations - check-ins, check-outs, guest visits and tours, answering general questions Answering and handling calls in a professional manner Maintaining cleanliness Maintaining cleanliness Scheduling File maintenance Data entry

Requirements:

Able to work evenings, weekends, and holidays 1-year customer service experience preferred Computer skills Timekeeping Excellent organizational skills Able to utilize multi-line phone Strong communication skills Able to lift 40 lbs. Able to stand for up to 8 hours a day Able to handle dogs on leashes Display professional manner at all times The hourly pay range for this position is $16.00-$18.00. Final compensation will be determined based on experience, skills, and qualifications. Eligible employees may also participate in company-sponsored benefits and incentive programs