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Customer Service / Data Entry
Career Insights for Customer Service Representative (General)
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Scorecard
Based on New Mexico data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,017 / year median in New Mexico
-3% projected decline
Job Description
Customer Service / Data Entry at Next One Staffing Customer Service / Data Entry at Next One Staffing in Santa Fe, New Mexico Posted in 1 day ago.
Type:
full-time Our client in Santa Fe, NM is seeking a highly organized and technically capable Customer Service / Data Entry to support the credit union's core system conversion within a financial institution's Retail Experience department. This is a full-time temporary assignment offering the opportunity to play an important role in a large-scale technology and operational transition. The ideal candidate is highly accurate, comfortable working with large volumes of information, proficient in Excel, and experienced in providing exceptional internal or customer/member service. What You'll Do Working closely with the Retail Experience team and reporting to the SVP of Retail Engagement, you will provide hands-on operational support throughout the core system conversion, including:
- Perform high-volume data entry, processing, and validation with a strong focus on accuracy
- Review and analyze data to identify discrepancies and ensure information integrity
- Maintain and update electronic files and, when needed, physical records
- Provide responsive support to internal teams during the system conversion
- Assist with member service needs related to conversion activities
- Use Excel to organize, review, track, and analyze information
- Manage multiple priorities in a fast-paced, deadline-driven environment
- Identify issues and appropriately prioritize or escalate them to leadership
- Support additional conversion-related projects and administrative needs as required What We're Looking For Successful candidates will bring:
- Excellent technical aptitude and the ability to quickly learn new systems
- Strong experience with high-volume data entry and transaction/data processing
- Strong Microsoft Excel skills
- Exceptional accuracy and attention to detail
- Previous experience delivering a high level of customer, member, or internal service
- Strong organizational and multitasking abilities
- Good judgment when prioritizing assignments and escalating issues
- Banking, credit union, financial services, or other highly regulated industry experience is a plus
Assignment Details Location:
Santa Fe, New Mexico -
On-site Schedule:
40 hours per week,
M-F Pay:
$20.00 per hour
Department:
Retail Experience Reports To:
SVP, Retail Engagement Why This Assignment? This is an opportunity to gain hands-on experience supporting a major core technology conversion-a complex, organization-wide initiative that touches systems, operations, employees, and members. If you are technically savvy, highly accurate, service-oriented, and enjoy being part of projects where organization and attention to detail matter, we encourage you to apply.