Bilingual Call Center Agent ( Spanish/English) - 3rd Party Collections

Now Hiring:

Bilingual (English/Spanish) Debt Collectors - In-Person | Buffalo, NY Capital Management Services is actively hiring Bilingual Debt Collectors to join our team in a third-party collections environment . This role involves working directly with customers to resolve past-due accounts on behalf of our clients. We are looking for individuals who are comfortable handling structured, goal-driven work and can manage conversations around sensitive financial situations.

What You'll Do:

Place outbound and receive inbound calls regarding past-due accounts Communicate with customers in both English and Spanish Work to resolve balances and establish payment arrangements Follow compliance guidelines and call quality standards Meet daily and weekly performance metrics (calls, collections, productivity) Navigate a high-volume call environment with consistency and professionalism

What We're Looking For:

Bilingual (English/Spanish) required Ability to work in a structured, performance-based collections environment Comfortable discussing payment obligations and overcoming objections Strong communication, listening, and negotiation skills Previous collections, call center, or customer service experience preferred (not required)

What We Offer:

$17/hour starting wage (bilingual) Paid training beginning May 18, 2026 Full-time, in-person position Medical, Dental, and Vision benefits 401(k) and Paid Time Off About the

Role:

This is a third-party collections position , meaning you will be contacting customers on behalf of clients to resolve outstanding balances. The role is goal-oriented and metrics-driven , with a strong focus on communication, compliance, and consistency. Success in this position comes from being: Comfortable on the phone for most of the day Able to handle challenging or sensitive conversations Motivated by performance goals and structured expectations

About Us:

With over 20 years of experience in the Buffalo area, Capital Management Services is a trusted provider of third-party collections services. We offer training, support, and growth opportunities for employees who perform well in a results-driven environment.

Job Type:

Full-time Work Location:

In person (Buffalo, NY) #ZR