We are looking for a Customer Service Representative to support a busy service environment in New York. This contract opportunity is ideal for someone who enjoys helping customers, managing orders accurately, and handling a steady volume of phone interactions with care. The person in this role will serve as a key point of contact for incoming inquiries while ensuring each customer experience is efficient, courteous, and solution-focused.

Responsibilities:

Respond to incoming customer calls and provide timely, attentive assistance for a wide range of service-related questions. Enter customer orders with a high level of accuracy and confirm details to help prevent processing issues. Handle both inbound and outbound communication to address requests, provide updates, and support resolution of customer concerns. Maintain clear and organized records of customer interactions, order activity, and follow-up actions. Work closely with internal teams to ensure customer needs are addressed and orders are processed correctly. Resolve routine service issues by identifying customer needs, explaining available solutions, and escalating more complex matters when needed. Deliver a positive customer experience by communicating clearly, listening actively, and managing each interaction with care. At least 2 years of experience in customer service, call center support, or a related customer-facing role. Proven ability to manage a high volume of inbound calls while maintaining professionalism and accuracy. Experience with order entry and strong attention to detail when processing customer information. Comfortable making outbound calls as needed for follow-up, clarification, or service support. Strong verbal communication skills and the ability to interact effectively with a wide range of customers. Solid organizational skills with the ability to manage multiple tasks in a fast-paced environment. Basic computer proficiency and confidence navigating systems used for customer service and order management. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .