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TC
The Copy Shop Plus
Customer Service Associate
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on New York data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,545 / year median in New York
-21% projected decline
Job Description
Do you enjoy helping people, staying organized, and working in a fast-paced environment where every day is different? We're looking for a friendly, dependable Customer Service Representative to join our team at Copyshop Plus and the Cooperstown UPS Shipping Center. This position is perfect for someone who enjoys interacting with customers, learning new skills, and taking pride in providing exceptional service. Experience is helpful, but we're willing to train the right person with a positive attitude and strong work ethic. Responsibilities Greet customers with a friendly, professional attitude. Assist customers with UPS shipping, packaging, and mailbox services. Help customers with copying, printing, scanning, faxing, and finishing services. Answer phones and respond to customer questions. Operate copiers, printers, and other office equipment. Accept and process UPS drop-offs and shipments accurately. Ring up purchases and process payments. Keep the store clean, organized, and well-stocked. Assist with inventory and ordering supplies. Perform general office and administrative tasks as needed. Learn multiple areas of the business and be willing to jump in wherever needed. Qualifications Excellent customer service and communication skills. Friendly, patient, and professional demeanor. Comfortable working with computers and learning new software. Strong attention to detail. Ability to multitask and stay organized during busy periods. Dependable with excellent attendance. Able to lift packages up to 50 pounds occasionally. Retail, shipping, printing, or office experience is a plus but not required. What We're Looking For We're looking for someone who enjoys helping people and takes pride in doing things right. The ideal candidate is dependable, adaptable, and enjoys being part of a small local business where teamwork matters. Every day brings something different, so a positive attitude and willingness to learn are essential. Schedule Part-time to start (approximately 20-30 hours per week) Opportunity for full-time for the right person Opportunity to purchase for the right person Monday-Friday Why Join Us? Copyshop Plus has proudly served the Cooperstown community for over 30 years. We value exceptional customer service, teamwork, and creating a welcoming environment for every customer who walks through our doors. If you're looking for a position where your work truly makes a difference and there's room to grow, we'd love to meet you.