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Holiday Inn Express
Front Desk Hotel Customer Service 2nd Shift
Career Insights for Customer Service Representative (General)
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,545 / year median in New York
-21% projected decline
Job Description
Holiday Inn Express Cortland is looking to ad new employees to our front desk team all shifts available: 2:15p
- 9:15p
Overview:
We are seeking a dedicated Front Desk Agents to join our team.Responsibilities:
- Greet and assist visitors in a professional and friendly manner
- Answer and direct phone calls promptly
- Manage reservations
- Maintain organized filing systems Clean work area and public space of hotel Maintain breakfast area
- Handle customer inquiries and provide accurate information
Experience:
- Previous experience in customer service or front desk roles
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic environment where your skills will be valued.