CSR-Customer Service Representative#1016171 Dexian

•3.6 East Syracuse, NY Job Details Full-time | Contract $17

•$19 an hour 1 day ago Qualifications Interpersonal skills Phone communication Filing High school diploma or GED Typing Productivity software Phone triage Office phone management

Full Job Description Job Title :

Call Center Representative Location:

East Syracuse, NY 13057

Duration:

12+

Months Payrate:

$18

•20

Shift Timing:

Shift:

Monday

•Friday, 8am-5pm

Description:

Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers What we help them with: Dealer referrals—getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer Our number one goal is to get the homeowner connected with the dealer Provide customers with warranty information Product comparison Dealer referrals to distributors Act as a switchboard for the company

•we use a database to help us refer customers to the appropriate department Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives Agents are also responsible for triage of remote access or Wi-Fi capable products such as thermostats.

Identify Requirements:

HS diploma or GED 6+ months experience handling inbound calls in a call center environment Microsoft Office proficient Type 35-45 words per minute Excellent verbal and written communication skills Shift Standard Work Day Education HS Diploma/GED About US Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions.

Visit https:

//dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status #

FA Pay:

$17.00

•$19.00 per hour

Work Location:

In person