Location:

Geneva, NY (On-Site)\nSchedule Full-Time•72 Hours per Pay Period\n

Evening Shift:

3:00 PM•11:00 PM\n

Night Shift:

11:00 PM•7:00 AM\nIncludes 2 night shifts per week\nDifferentials Paid for Evening and Night Shifts Position Summary\nJoin our team as a Call Center Operator, where you'll play a vital role in supporting hospital operations and delivering outstanding customer service. Under the supervision of the Director of Security, you will operate the Meridian I Telephone System console, manage the hospital's 24-hour answering service, paging system, and emergency response center, while providing courteous and professional assistance to patients, visitors, physicians, and staff.\nThis position requires excellent communication skills, the ability to multitask in a fast-paced environment, and a calm, professional demeanor during emergency situations.\nKey Responsibilities Operate the Meridian I Telephone System console efficiently and accurately.\nManage the hospital's 24-hour answering service and paging system.\nRespond to emergency communications and activate appropriate response procedures.\nRoute incoming calls and provide accurate information to callers.\nPerform general clerical and administrative duties.\nMaintain confidentiality of patient and organizational information.\nProvide exceptional customer service consistent with our Healing Environment standards.\nGreet and assist patients, visitors, physicians, and staff in a courteous and professional manner.\nWork collaboratively with all hospital departments to ensure effective communication. Qualifications\nEducation\n

Required:

High School Diploma or GED Preferred:

Business or Office Assistant degree Experience\n

Preferred:

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