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C
Chipton-Ross
Customer Service Representative I
Career Insights for Customer Service Representative (General)
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Based on New York data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,545 / year median in New York
-21% projected decline
Job Description
Chipton-Ross is seeking a Customer Service Representative I for a contract opportunity in Lancaster, NY.
BASIC QUALIFICATIONS
(REQUIREDSKILLS/EXPERIENCE
):- Excellent written and verbal communication skills—professional, concise, and customer-focused.
- Strong problem-solving skills and comfort working with cross-functional teams.
- Ability to manage multiple priorities in a fast-paced environment.
POSITION RESPONSIBILITIES
- Order Management — Process new orders, changes, cancellations, and expedite requests for aftermarket spares and repair services.
- Customer Communication — Serve as the primary point of contact for assigned accounts; provide timely updates on lead times, delays, quality holds, and shipping status.
- RMA & Warranty Coordination — Initiate and track RMAs, warranty evaluations, and repair orders; communicate inspection findings and final dispositions.
- Issue Resolution — Investigate shortages, shipment errors, quality concerns, and production delays; collaborate with planning, quality, engineering, and logistics teams.
PREFERRED QUALIFICATIONS
(DESIREDSKILLS/EXPERIENCE
):- Preferably an Associates degree in Business Administration or management
REQUIRED EDUCATION
- Accredited High School Diploma or
GED. WORK HOURS
- Full-Time- Monday-Friday- 08:00am-04:30pm