Call Center Representative We're looking for an enthusiastic, customer-focused, and goal-driven Call Center Representative to join the Tragar team. In this role, you'll be a key point of contact for our customers, handling incoming and outbound calls, assisting with a variety of service needs, and ensuring every interaction reflects the exceptional service and core values we stand for. If you're passionate about delivering a great customer experience, love helping others, are motivated by results, and thrive in a fast-paced environment, we'd love to meet you. What You'll Be Doing Handle incoming and outbound customer calls to book service appointments, answer inquiries, and follow up on service matters. Assist customers with billing questions, service requests, scheduling needs, and other concerns in a friendly and professional manner. Deliver call scripts and customer interactions with an authentic, personable tone —clear, confident, and helpful. Represent Tragar's values in every interaction, building trust and rapport with our customers. Resolve customer concerns efficiently, promote customer satisfaction, and encourage repeat business. Identify opportunities to assist customers with additional Tragar services when appropriate. Work toward individual and team goals focused on service bookings, customer satisfaction, and overall performance . Participate in ongoing training and development to strengthen call-handling skills, customer service, and service bookings. Maintain and update customer information with complete accuracy and attention to detail in our system. Work collaboratively with team members and other departments to provide customers with a seamless experience.

Job Details Positions Available:

Full-Time & Part-Time Schedule:

Must have flexible availability, including weekends

Training:

Paid training, both onsite and offsite, is mandatory

Compensation Hourly Pay:

$20-$25/hour Additional goal-based incentive opportunities available What We Offer Competitive pay Goal-based incentive opportunities Growth and advancement opportunities Ongoing training and professional development Full-Time Benefits Health benefits after 90 days 401(k) with match after 1 year Paid Sick Days Paid Holidays Paid Vacation What We're Looking For Someone enthusiastic and customer-first , with a genuine passion for helping others Goal-driven and motivated by results , with a strong desire to meet and exceed individual and team performance goals Proven background in customer service; call center experience is a plus Comfortable handling a high volume of incoming and outbound calls Ability to navigate phone and computer systems, take detailed notes, and manage multiple tasks efficiently Clear and confident verbal and written communication skills Empathetic, trustworthy, and focused on finding solutions for customers Ability to adapt to change in a fast-paced, evolving environment Strong attention to detail and accuracy Self-motivated and able to stay focused on daily and team goals Thrives both as a team player and as a motivated individual contributor Professional, dependable, and excited to represent Tragar's brand and values College degree or equivalent experience is a plus If you're ready to bring your energy, professionalism, customer-first mindset, and drive to succeed to the Tragar team, we'd love to hear from you. Apply today and help us deliver exceptional service, achieve our goals, and create a great experience for every customer.

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Health insurance

Work Location:

In person