Customer Service Representative Robert Half - 3.9 Rochester, NY Job Details Temporary | Contract $15.84 - $20.00 an hour 21 hours ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Customer communication Full Job Description We are looking for a Customer Service Representative to support a busy food and food processing operation in Rochester, New York. This Long-term Contract position is ideal for someone who enjoys helping customers, managing order details accurately, and providing dependable support in a fast-paced call center environment. The person in this role will serve as a key point of contact for inbound inquiries while ensuring an attentive and efficient customer experience.

Responsibilities:

Handle a high volume of incoming customer calls with patience and accuracy. Assist customers with questions related to products, orders, account details, and general service needs. Enter customer orders into company systems carefully and verify information for completeness and correctness. Make outbound calls as needed to confirm order details, provide updates, or resolve service-related issues. Document customer interactions thoroughly to maintain clear and accurate service records. Coordinate with internal teams to address order concerns, follow up on requests, and support timely resolution. Deliver courteous and solution-focused service that strengthens customer satisfaction and trust. Prior experience in a call center or customer service environment. Demonstrated ability to manage inbound and outbound calls effectively. Experience with order entry and maintaining a high level of accuracy in data input. Strong verbal communication and active listening skills. Ability to multitask and remain organized in a fast-paced setting. Customer-focused approach with strong problem-solving abilities. Proficiency with standard computer systems and service-related documentation tools. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .