A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
BDC Manager/Chief Marketing Officer About Us Nissan of Westbury is a leader in the automotive industry, committed to providing an exceptional customer experience. Our team is driven by innovation, teamwork, and a passion for connecting people with the vehicles they love. Key Responsibilities 1. Customer Outreach Proactively initiate and manage outbound calls to potential and existing customers to introduce our products and services. Follow up on inbound leads, internet inquiries, and other marketing-driven opportunities. Schedule appointments for customers with our sales team and service department. 2. Lead Qualification Engage with customers to assess their needs, preferences, and buying potential. Provide detailed information about our products, services, promotions, and dealership offerings. Effectively qualify leads for the sales team by gathering accurate and relevant information. 3. Database Management Accurately maintain and update customer records in our Customer Relationship Management (CRM) system. Ensure all customer interactions, appointments, and follow-ups are documented in a timely manner. 4. Customer Service Address customer inquiries via phone, email, and text with professionalism and enthusiasm. Resolve customer concerns efficiently while providing a positive and lasting impression. Foster customer loyalty by consistently delivering exceptional service. 5. Market Research Stay informed about industry trends, competitor activities, and market conditions to better connect with customers. Share insights with the team to help refine outreach strategies and improve conversion rates.
Qualifications and Experience Experience:
Proven experience in a call center, customer service, or automotive sales environment.
Skills:
Outstanding verbal and written communication skills, with the ability to craft professional emails and texts. Strong interpersonal skills to build rapport and maintain positive relationships with customers. Problem-solving abilities with a customer-focused approach.
Technical Proficiency:
Proficiency in CRM tools and basic computer applications. Familiarity with E-Leads or similar CRM systems is highly preferred.
Personal Attributes:
Detail-oriented with excellent organizational skills to manage multiple tasks effectively. Self-motivated and able to thrive in a fast-paced, goal-oriented environment. A collaborative team player with a strong commitment to customer satisfaction.
