Customer Service Representative

We are looking for a Customer Service Representative to join a growing team in Cleveland, Ohio in a Contract to permanent role. This position is ideal for someone who enjoys helping customers, managing order-related requests, and maintaining accurate administrative records in a detail-oriented office setting. The role is fully onsite and offers the opportunity to build long-term value by supporting daily customer interactions and internal coordination.

Responsibilities:

• Respond to incoming customer calls and messages with care, providing timely assistance and clear follow-up on questions or concerns.
• Process customer orders and update account information accurately while maintaining organized records in company systems.
• Handle both inbound and outbound communication to support service inquiries, order status updates, and routine account needs.
• Coordinate with accounting and internal team members to ensure customer issues, documentation, and requests are addressed efficiently.
• Use Microsoft Office and related business applications to prepare correspondence, track activity, and maintain administrative support tasks.
• Monitor customer interactions closely to ensure service standards are met and escalate more complex concerns when appropriate.
• Support office operations through dependable administrative assistance, including data entry and routine documentation management.