An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.
Field Sales & Community Growth Consultant (Senior Healthcare)
Location:
Cleveland, OH (Field-based across East/West Centers)
Position Type:
Full-Time | Monday - Friday (8:00 AM - 5:00 PM) About the
Role:
Are you a natural networker who loves being out in the community making a direct, positive impact on people's lives? We are seeking a high-energy, mission-driven Field Sales & Community Growth Consultant to join our team in Cleveland. In this role, you will be the face of our organization, connecting with Medicare-eligible seniors, local businesses, and healthcare referral partners to drive new patient enrollment. You won't be trapped behind a desk-80% to 90% of your time will be spent in the field hosting community events, building relationships, and conducting center tours.
Key Responsibilities Direct Community Engagement:
Meet directly with seniors at local community centers, senior living facilities, art fairs, YMCAs, and neighborhood events to share the value of our senior care centers.
Event Execution:
Organize, host, and table at a minimum of 14 community events per month, including weekly center open houses and local educational sessions.
Relationship & Partnership Building:
Establish and nurture strong referral relationships with Medicare Advantage agents, independent brokers, social workers, case managers, and senior housing directors.
Lead Generation & Pipeline Management:
Conduct active outreach, follow up on direct mail and inbound leads, conduct targeted call blitzes, and utilize Salesforce to manage prospect pipelines and schedule first-time patient appointments.
Patient Retention:
Guide prospective patients through their initial center tour and ensure a seamless transition to their first completed appointment.
What We Are Looking For Field Sales Experience:
Proven experience in outside, face-to-face sales (outside insurance sales, hospice/home health, long-term care, or life insurance sales background preferred).
Community Networker:
A warm, empathetic personality with existing roots or a strong ability to build quick trust within the local senior community.
Tech-Savvy:
Proficiency with Microsoft Office (PowerPoint, Teams, Excel) and comfort navigating Salesforce CRM and electronic medical records (EMR) systems.
Requirements:
High School Diploma or GED required (Bachelor's preferred); valid driver's license and reliable personal vehicle for local travel.
Physical Capability:
Ability to lift and carry up to 30+ lbs (event materials, folding tables, banners).
Compensation & Benefits Base Salary:
$50,000 - $55,000 per year (commencing at $60k billing structure internally)
Uncapped Commission Structure:
$75,000 OTE at 11 patient enrollments/month $90,000 OTE at 15 patient enrollments/month Average first-year earnings of $80,000+
Ramp Period:
3-month grace period with no quota accountability while you build your pipeline, while remaining eligible for month-one commissions.
Travel Allowance:
$0.67 per mile standard mileage reimbursement for local travel.
Tools Provided:
Laptop, smartphone, and all promotional materials/swag fully covered.
For California Applicants:
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA). This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
