Seasonal Tier 1 Call Center Agent WYN Consultants - 3.0 Holland, OH Job Details Seasonal | Full-time $25 an hour 23 hours ago Qualifications Managing clients in a customer support role Documentation tools Client services Desktop applications Productivity software Client interaction via phone calls Customer data entry Full Job Description We are seeking a motivated and customer-focused Seasonal Tier 1 Agent to join our team. This role involves providing exceptional client service through various communication channels, resolving customer inquiries, and supporting our clients with technical and service-related issues. The ideal candidate will have strong communication skills, technical proficiency, and experience in call center environments. This is a seasonal paid position designed to support our client services team during peak periods. Duties Engage with clients via phone communication to address inquiries, provide support, and resolve issues efficiently. Communicate clearly and professionally with clients to ensure a positive experience. Utilize customer service problem-solving skills to identify solutions and assist clients with their needs. Manage client communications effectively, maintaining professionalism and accuracy in all interactions. Use Microsoft Office tools to document interactions, update records, and manage information accurately. Demonstrate technical proficiency in handling client services and troubleshooting common issues. Maintain detailed records of customer interactions through typing and data entry tasks. Support call center operations by managing high-volume calls during peak periods while ensuring quality service delivery. Experience Previous call center or customer service experience is preferred, demonstrating the ability to handle multiple client interactions efficiently. Strong communication skills, both verbal and written, are essential for effective client engagement. Familiarity with Microsoft Office applications such as Word and Excel is required for documentation purposes. Experience in technical support or client services roles will be advantageous. Ability to problem-solve quickly and professionally in a fast-paced environment is highly valued. This position offers an excellent opportunity for individuals seeking seasonal work with a focus on customer service excellence and technical proficiency.

Pay:

$25.00 per hour Expected hours: 40.0 per week

Experience:

Call Center:

2 years (Preferred)

Location:

Holland, OH 43528 (Preferred) Shift availability: Night Shift (Preferred) Day Shift (Preferred)

Work Location:

In person