A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
The Customer Service Intern provides support for the organization's customers by providing the highest level of customer service possible.
RESPONSIBILITIES AND DUTIES
Serve as the primary point of contact for customer inquiries via phone and email Collaborate with internal teams (sales, operations, production) to resolve issues Provide timely follow-up and maintain strong customer relationships Enter and maintain accurate data in relevant systems Support additional administrative or customer service tasks as needed Provide information to the customers regarding: order status, product availability, product pricing, bill of materials Other duties as assigned
QUALIFICATIONS AND SKILLS
Minimum Qualifications:
Currently pursuing an associate degree Strong problem-solving skills Strong communication and interpersonal skills Proficiency in Microsoft Office and internal systems Ability to multitask and prioritize in a fast-paced environment
Preferred Qualifications:
Previous internship experience Positive attitude and team-oriented mindset Willingness to learn and adapt quickly Strong problem-solving skills Commitment to providing a high level of customer service Work Authorization Crane Pumps & Systems will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas (
Examples:
E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN), or those who need sponsorship for work authorization now or in the future, are not eligible for hire at this time. This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status. At Crane, we believe that attracting and retaining the highest quality people is the best insurance of success. Our goal is to recruit talented people and train them within a culture that calls for performance with trust and respect. Join us. The unique backgrounds and differences of our associates make us stronger, more capable, and more successful. Beyond an associate's base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non-cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement — as well as performance-based bonus programs for certain positions. Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.
