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Windows Direct USA

Call Center Representative (2nd Shift Positions Available)

Pay: $38,000–$45,000/yr

Posted: 5 weeks ago

Location: Sharonville, OH (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 10/1/2026

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What they do

A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.

$36,577 / year median in Ohio

-6% projected decline

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Job Description

Call Center Representative (2nd Shift Positions Available) Windows Direct

USA - 3.4

Sharonville, OH Job Details Full-time $38,000 - $45,000 a year 22 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Live chat Active listening Phone communication Problem-solving Computer skills Telemarketing Critical thinking Full Job Description Call Center Representative - work from Office Windows Direct USA / Baths Direct USA is one of the fastest growing brands in the remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify windows, doors & bathrooms across North America by manufacturing and installing attractive, durable and maintenance remodeling fixtures. Thereby, we enrich the lives of those we touch. In your role as a Call Center Representative, you will be speaking to our potential customers as the face of our company and will be responsible for creating a great first impression! You will be responsible for responding to customers who request a quote, answer questions, and find the best time for them to meet with one of our Project Managers. No Cold Calling required! We also provide an outstanding incentive program for setting appointments. We are looking to hire an experienced Call Center Representative at our Cincinnati, OH office. A qualified applicant will have excellent computer and communication skills, call center or inside sales experience, customer service experience, be available to work evenings and weekends if needed, and be able to resolve conflicts and issues. Representatives must have a clear and friendly telephone voice. They are front-line employees for a company and strongly influence how customers feel about it.

Job duties include:

Interact with customers over the phone, email, or online chat in a professional manner Schedule and confirm appointments Inbound calls and make outbound calls - approx. 35 an hour Customer Service Manage sales reps schedules Achieve weekly and monthly quotas Rehash previous quotes to find opportunities for revenue Keep customer data secure Skills Active listening Verbal communication Critical thinking Problem solving Interpersonal skills Tenacity Resiliency Patience Follow written and verbal instruction We have an excellent compensation package for this position that includes an hourly rate and bonus opportunities. •For a quicker response call 513-530-3405•

Job Type:

Full-time Pay:

$38,000.00 - $45,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person