CUSTOMER CARE SPECIALIST

Do you enjoy helping people and creating exceptional customer experiences? McSwain Carpets & Floors is looking for a friendly, organized, and solutions-focused Customer Care Specialist to join our Retail Team. In this role, you'll be the primary point of contact for our customers, assisting with installation questions, scheduling, service requests, and problem resolution. You'll work closely with our sales and operations teams to ensure every customer receives the outstanding service McSwain has been known for since our founding over 50 years ago. What You'll Do Answer customer phone calls and emails with professionalism and care Assist customers with installation and service-related questions Research and resolve customer concerns Communicate effectively with sales, operations, and installation teams Help create a positive customer experience from start to finish Contribute ideas and best practices to help the team continually improve We're Looking For Someone Who Enjoys helping people and solving problems Has excellent communication and organizational skills Is positive, dependable, and team-oriented Has at least 2 years of customer service experience Is proficient in Microsoft Office and comfortable learning new software Netsuite knowledge a plus Brings solutions to the table, not just problems Why You'll Love Working Here Local, family-owned business for over 50 years Great benefits and 401(k) Paid vacations and holidays Low employee turnover and real opportunities for growth

Pay:

$19.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person