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D-BAT, Solon

Front Desk Customer Service Associate

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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Based on Ohio data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,969 / year median in Ohio

-9% projected decline

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Job Description

D-BAT Solon is seeking reliable, professional, and customer-focused adults to join our Front Desk team. This role is ideal for college students, graduate students, or adults seeking a consistent evening/weekend side job in a fast-paced, family-friendly sports environment. If you're someone who takes ownership of your work, communicates confidently with parents, and enjoys being the face of a business, this could be a great fit. Position Overview As a Front Desk Customer Service Associate, you will be the first point of contact for our families. This role requires strong communication skills, professionalism, and the ability to work independently while juggling multiple responsibilities.
Schedule:
Seasonal need: Winter & Spring Consistent availability is required Responsibilities Greet customers professionally and create a welcoming first impression Answer phone calls and confidently assist parents with questions about programs, lessons, and memberships Schedule lessons, cage rentals, and camps accurately Process sales transactions and actively promote services and memberships Maintain cleanliness and organization of the front desk, lobby, pro shop, cages, and restrooms Assist with basic pitching machine troubleshooting (training provided) Communicate clearly with instructors and management during busy periods Qualifications (Read Carefully) Must be dependable, punctual, and comfortable working independently Previous customer service, front desk, retail, or hospitality experience strongly preferred Comfortable speaking with adults, parents, and coaches in a professional manner Strong multitasking and problem-solving skills Confidence discussing pricing, programs, and memberships Interest in sports is a plus, but not required This role is best suited for college students or adults seeking a professional part-time position. Why Work at D-BAT Solon? Consistent weekend hours Supportive team environment Hands-on training provided Great fit for those pursuing education, business, sports management, or customer service careers
Job Type:
Part-time Pay:
From $15.00 per hour Application Question(s): Do you have prior customer service or front-facing work experience? Are you comfortable discussing pricing and selling memberships to customers? Are you currently a college student or seeking part-time employment?
Pay:
From $15.00 per hour
Benefits:
Employee discount
Work Location:
In person
Pay:
$15.00 per hour
Benefits:
Employee discount Flexible schedule
Work Location:
In person