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M
MAG
ULTRA GSC Field Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Ohio data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,969 / year median in Ohio
-9% projected decline
Job Description
- Position Summary
- MAG is recruiting for a
- Ground Systems Controller
- / Field Service Representitive
- to support the ULTRA program/contract.
CONUS ULTRA GCS
in support of operations.- Essential Duties and Responsibilities
- Duties include, but not limited to: + Maintain, configure, and support Ground Control Station (GCS) hardware and softwaresystems.
- Requirements
- Minimum Requirements
GCS FSR Required Skills/Qualifications:
Experience:
- + Demonstrated experience supporting GCS systems and equipment, network infrastructure, or mission-critical control systems + Strong understanding of IP networking (Layer 1-3), including VLANs, routing, and network troubleshooting + Experience supporting Line of Sight (LOS) and Beyond Line of Sight (BLOS) datalink and communications systems.
Preferred Skills/Qualifications:
- + Experience supporting aviation, UAS, or defense-related programs. + Familiarity with SATCOM systems and RF networking concepts. + Experience supporting deployed or operational environments. + CompTIA Network+ certification (preferred). + Additional relevant networking or security certifications (e.g., CCNA).
- Clearance
- + US Citizen and Active Secret Clearance required CONUS based, with potential for OCONUS travel.
- Special Note
- The position is contingent upon candidate's ability to meet physical and medical requirements as needed by the position; including compliance with all applicable federal, state, and local jurisdictional requirements.
- Benefits and Compensation
- At MAG Aerospace, we value your contributions providing our employees with a robust Total Rewards package that supports your total well-being.
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- Job Locations
- _OH-Springfield_
- ID•_2026-8250_ •Work Region•_CONUS_ •Type•_Regular Full-Time_ •Clearance•_Secret_