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Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Ohio data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,969 / year median in Ohio
-9% projected decline
Job Description
Customer Service Representative at Insight Global Customer Service Representative at Insight Global in Sunbury, Ohio Posted in 1 day ago.
Type:
full-time Position Overview Insight Global is seeking a Customer Service Representative for Newman Roofing, a growing family-owned company serving homeowners since 1992. This individual will be the first point of contact for customers and play a key role in delivering a high-quality customer experience through scheduling support, customer communication, and administrative coordination. Responsibilities
- Answer incoming customer calls and emails
- Schedule estimates, inspections, and appointments
- Coordinate calendars and communicate appointment details
- Assist customers with billing and payment inquiries
- Provide administrative support to sales and office teams
- Maintain accurate customer records
- Deliver professional, white-glove customer service throughout the customer lifecycle
REQUIRED SKILLS AND EXPERIENCE
- 2/3+ years of customer service, scheduling, administrative support, or front-office experience
- Strong verbal and written communication skills
- Professional phone presence and ability to handle a high volume of customer interactions
- Experience working directly with customers, clients, patients, or homeowners
- Strong attention to detail, organization, and follow-through
- Proficiency with Microsoft Office
- Ability to multitask and manage competing priorities in a fast-paced environment
NICE TO HAVE SKILLS AND EXPERIENCE
- Hospitality, luxury retail, or high-end customer service experience
- College degree preferred
Location:
Sunbury, OH (100% Onsite)
Schedule:
Monday-Friday, 8:00 AM-5:00
PM Compensation:
$24-$29/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefits
- 401(k) with 3% company contribution after one year
- Company-paid 70% health insurance premium
- Uniform stipend
- Paid holidays