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Hershey Creamery Company - Central

Customer Service Representative (Part Time)

Pay: $32,760/yr
Posted: 8 weeks ago
Location: Xenia, OH (Onsite)
Last Updated: 3 days ago
Hours: Part-Time
Expires: 10/5/2026

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,969 / year median in Ohio

-9% projected decline

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Job Description

Hershey Creamery has been making real ice cream since 1894 and is enjoyed by millions nationwide! We are focused on producing innovative, high-quality products and providing industry-leading service. Guided by our family values of integrity, honesty and respect, we strive to provide an unforgettable experience with each delicious bite! This part-time position is from 9:00 AM to 3:00 PM Monday through Friday.
NO WEEKENDS!
Starting hourly rate range is $15.00-$16.50. PTO and Banked Holiday Time is earned after 6 months of employment.
JOB SUMMARY
We are seeking an energetic and dedicated part-time Customer Service Representative to join our team! In this vital role, you will be a point of contact for our valued customers, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your positivity and ability to multi-task will drive customer satisfaction and help our business continue to succeed.
KEY RESPONSIBILITIES ORDER PROCESSING
Answering incoming calls and making outgoing calls daily
ORDER INTAKE
Processing customer orders into our system
SALES SUPPORT
Educating customers on new or Limited Edition products
OFFICE SUPPORT
Emailing invoices to customers
TEAM PLAYER
Other tasks as assigned by management
WHAT YOU'LL BRING TO THE TABLE
EXPERIENCE:
1+ Years of previous customer service experience
SKILLS:
Strong computer knowledge, proficiency in Microsoft Office and ability to use common office equipment
TRAITS:
Ability to multi-task, a pleasant telephone voice and an infectious, positive attitude
WHY JOIN US?
Ice cream is fun! Apply today to become a part of our dynamic team and help us spread joy!
Pay:
$15.00 - $16.50 per hour
Benefits:
On-the-job training Paid time off Referral program
Work Location:
In person