Client Success Associate

REYNOLDS SD 7

Fairview, OR Job Details Full-time $27.24 - $43.64 an hour 21 hours ago Qualifications Computer operation Technical documentation Triage Moving Administrative experience Managing clients in a customer support role Hardware support Customer support ticket management Desktop applications Productivity software Materials handling Technical Proficiency Developing technical user guides Ticketing system technical support

Full Job Description Job Title:

Client Success Associate FLSA Status:

Non-exempt Reports to:

Systems Engineer Classification:

Classified Salary IIIC Dept./

School:

Technology Services Terms of Employment:

260 days

Job Summary:

The Client Success Specialist is responsible for providing high-quality front-line support, ensuring effective ticket triage, and managing the logistics of shipping and receiving. This person ensures that client requests are handled with professional follow-through and that technology is processed efficiently to support district goals. This position maintains organized workflows for shipping, receiving, inventory, and bulk production tasks. A Client Success Specialist facilitates clear communication between the technology department and its end-users.

Qualifications:

Education/Licensure/ Testing Required/Bonding:

Any combination of education and work experience equivalent to: High school diploma. Customer Service or Helpdesk certification preferred.

Experience Required:

Experience working in a high-volume customer service or technical support environment. Experience with logistics, shipping/receiving, or inventory management. Experience managing multiple administrative priorities simultaneously. Exceptional verbal and written communication skills. Skills, Knowledge and/or

Abilities Required:

Skills:

Strong organizational skills and attention to detail. Effective problem-solving and diagnostic skills for triaging client needs. Proficiency in using helpdesk ticketing software and office productivity suites. Create clear documentation for end users.

Knowledge:

Knowledge of modern customer service principles and techniques. Familiarity with basic hardware components and shipping/logistics providers.

Abilities:

Ability to communicate technical information clearly to non-technical users. Ability to maintain focus and productivity in a fast-paced environment. Ability to lift and move hardware as required for shipping and receiving.

Essential Functions:

May include, but are not limited to, the following: Serve as the primary point of contact for the helpdesk, answering calls and performing initial intake. Perform ticket triage by assessing urgency and routing requests to the appropriate technical staff. Provide consistent client follow-through to ensure service satisfaction and issue resolution. Manage the lifecycle of hardware repairs, including the shipping and receiving of equipment. Process documents and materials (e.g. schedules, mail, package deliveries, etc.) for the purpose of disseminating information, hardware, and printed materials to appropriate parties. Monitor the status of open service tickets to ensure timely updates for clients. Maintain accurate documentation of shipping logs, inventory movements, and print job statuses. Collaborate with technical team members to streamline customer service workflows. Assist in the identification of recurring client issues to support process improvement and training initiatives. Ensure all customer service interactions adhere to departmental standards and protocols. Assist technical team members with basic troubleshooting and hardware staging. Provide administrative support for department procurement or asset tracking. Maintain organizational standards in the hardware storage and shipping areas. Continue to develop skills in customer service software and helpdesk platforms. Coordinate with the district courier or travels between sites as necessary to manage hardware and materials deliveries. Provide backup support to other positions in case of absence or work overload. Perform other related duties as assigned. Work collaboratively and communicate effectively with staff and customers at all organizational levels. Demonstrate professionalism and appropriate judgment in behavior, speech, and dress. Maintain regular and consistent attendance and punctuality. Confer regularly with immediate supervisor, or designee. Follow all district policies, work procedures, and reasonable requests by proper authority. Fulfill daily tickets, provide voice and remote support as needed to ensure minimal disruption to the learning environment and maintain smooth classroom operations. Travel between sites as necessary

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used:

Standard office equipment; personal computer and peripherals; calculator, multi-line phone system; copier

Communications/Other Equipment:

Cellular phone; instructional equipment

Posture:

Prolonged sitting for prolonged periods; reaching; handling; talking; hearing conversation; near visual acuity with or without visual accommodation.

Motion:

Repetitive hand motions including frequent keyboarding and use of mouse; repetitive hand movement and fine motor coordination and dexterity of hands and fingers to operate computer equipment; occasional overhead reaching

Environment:

sitting in a confined area and/or standing for extended periods of time; reaching/handling/manual dexterity to operate a computer keyboard, mouse, and other computer components; mobility to work in typical office setting and use standard office equipment.

Physical:

Lifting:

exerting up to 15 pounds of force occasionally and/or up to 10 pounds of force constantly to move objects and equipment as needed.

Carrying:

exerting up to 15 pounds of force occasionally and/or up to 10 pounds of force constantly to move objects and equipment as needed.

Mental Demands:

Maintain emotional control under stress