Consolidated Business Services (CBS) has an opening for a full time Member Services Representative, working in the Scio Mutual Telephone Cooperative (SMTA) service area. Scio Mutual Telephone Cooperative (SMTA) was established in 1904 with a service area of 100 square miles located in the foothills of the Cascades. SMTA provides internet , security, and communications services to approximately 1600 members over a 100% underground fiber to the home network. The primary purpose of this position is : The Member Services Representative, process all member related inquiries and requests for multiple companies regarding Telephone and Broadband.

JOB DUTIES AND RESPONSIBILITIES

• Required to rotate to multiple companies as needed for coverage in a scheduled pattern.
• Responds to member inquiries by phone, email, or in person on services offered by multiple companies. Provides information on each company rate policies and procedures.
• Gains understanding of billing codes and appropriate application.
• Delivers product recommendations utilizing a consultative manner to assess member needs and makes product recommendations using consultation and relationship building techniques while referencing technology solutions to assess available services at an address.
• Protect CPNI information by authorizing every member contact.
• Responsible for service order generation; coordinates and schedules installation appointments.
• Accurately responds to billing inquiries and disputes while utilizing problem solving skills as well as established guidelines to issue credits or create payment arrangements.
• Performs basic troubleshooting for telephone, internet services and logs trouble tickets as needed.
• Cash handling of payments received over the counter, through drop box and mail.
• Meets individual and monthly team goals and objectives.
• Back-up, as needed for walk in inquiries.
• Competently and confidently responds to billing inquiries.
• Supports company culture initiatives.
• Performs other job duties and responsibilities as required to fulfill job functions.

QUALIFICATIONS

• At least one year of previous customer service experience preferred.
• High school diploma or equivalent.
• Must enjoy working with the public and be able to conduct business in a calm and professional manner.
• Must be detail oriented.
• Excellent listening and communication skills, both written and verbal.
• Ability to confidently sell products and services.
• Bi-lingual in Spanish is a plus but not required.
• Previous experience in the telecommunication industry and or utility company preferred.

We are a drug free company and offer a generous benefits package. Applicants must possess and maintain a valid Oregon driver's license and a clean driving record. Consolidated Business Services provides efficient and economical outsourced partnerships for telecommunications operations, to create a shared resource model that is more cost effective. For more information about us, please visit http://cbsoregon.com/ If you are a qualified candidate, share our values and would like to join our team please submit your resume by email to jobs@cbsoregon.com or fax 503-263-9399.

Benefits:

401(k) 401(k) matching Dental insurance Dependent care reimbursement Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Opportunities for advancement Paid time off Prescription drug insurance Tuition reimbursement Vision insurance Wellness program

Work Location:

In person