Our client, a manufacturer of insulation products for construction, is seeking a customer service representative to join their team. This is a permanent direct hire position with a family company that offers excellent benefits, 401k, PTO, bonuses, and annual raises.

SCOPE:

Manage customer queries and complaints. Process orders, modifications, and escalate complaints across a number of communication channels. Prepare correspondences and fulfill customer needs to ensure customer satisfaction. Attract potential customers by answering product and service questions; making suggestions and giving out information about other products and services.

RESPONSIBILITIES

Maintain a positive, empathetic, and professional attitude toward customers at all times. Greet customers warmly and ascertain the problem or reason for calling. Respond promptly to customer inquiries. Communicate with customers through various channels. Continue to build product knowledge to ensure that you can communicate effectively and enthusiastically regarding the company's diverse product lines. Accurately process quotes and orders. Complete branch transfers accurately. Process requests and orders from customers and the outside sales team. Keep records of customer interactions, transactions, comments, and complaints. Communicate and coordinate with colleagues as necessary. Ensure customer satisfaction and provide professional customer support. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Build sustainable trust relationships with customers through open and interactive communication. Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. Take payment information and other pertinent information such as addresses and phone numbers. Any other projects assigned by management.

REQUIREMENTS 2-3

years prior experience as an Inside Sales Representative or Sales experience. High school diploma, general education degree, or equivalent. Ability to remain pleasant and professional at all times. Proficiency in Microsoft Office is a must. Experience with ERP systems preferred. SKILLS Professional and Pleasant Demeanor Problem Solving Skills Organizational Skills Attention to Detail Good Interpersonal and Time Management Skills Communication Skills Reliability Premier Personnel Group, Inc. is one of New Jersey's most respected agencies in providing permanent and temporary personnel. With our guiding principle

•

INTEGRITY

•-always in the forefront, we offer our clients a timely solution to their immediate employment needs.

Pay:

$47,000.00

•$49,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person