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IC
Insurance Customer Relations
Customer Relations Specialist
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Pennsylvania data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
We are seeking a dedicated and customer-focused Customer Service Specialist to join our team. In this role, you will serve as the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience with our products and services. Responsibilities include responding to customer questions via phone, email, or chat, and maintaining accurate records of all interactions. The ideal candidate has strong communication and problem-solving skills, can remain calm under pressure, and is comfortable using computer systems. Previous customer service experience is preferred but not required. We are looking for someone who is detail-oriented, reliable, and committed to delivering excellent customer service.