A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Support Specialist at Beacon Hill Staffing Group, LLC Customer Support Specialist at Beacon Hill Staffing Group, LLC in Canonsburg, Pennsylvania Posted in 15 days ago. $50,000.00 - $55,000.00 per year
Job Description:
Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. A local manufacturing company is seeking a Customer Support Specialist to join its growing team. This role is responsible for client onboarding, product training, and post-sale technical support for customers using the company's products and services. The ideal candidate is a self-motivated professional with experience supporting technical products, strong communication skills, and a passion for delivering exceptional customer service. This position offers competitive pay and benefits. Apply today!
Job Responsibilities:
Serve as the primary point of contact for customer inquiries, providing technical support via email and phone while maintaining high service standards. Guide new customers through the onboarding process, including account setup, product configuration, dashboard demonstrations, and user training. Troubleshoot product installation, configuration, and operational issues, resolving concerns or escalating complex cases when necessary. Monitor active customer and demo units daily to identify anomalies, investigate issues, and ensure optimal product performance. Collaborate with customers, sales representatives, technicians, and internal customer service teams to facilitate effective communication and issue resolution. Collect, analyze, and communicate customer feedback to support continuous improvement of onboarding, training, and customer support processes.
Job Requirements:
Prior customer service or technical support experience, preferably supporting a technical product or technology-based solution. Strong ability to work independently, manage priorities, and resolve issues with minimal supervision. Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Experience conducting customer onboarding, product training, account setup, or implementation support. Strong troubleshooting, problem-solving, and analytical skills with a customer-focused approach. Proficiency with Microsoft Office and CRM or customer support systems; ability to learn new technologies quickly. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)
