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SS Industries

Call Center Representative

Entry-Level JobVerifiedNo experience needed

Pay: $18/hr

Posted: 6 weeks ago

Location: Collegeville, PA (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/22/2026

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What they do

A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.

$38,142 / year median in Pennsylvania

-12% projected decline

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Job Description

Call Center Representative SS Industries Collegeville, PA Job Details Full-time $18 an hour 9 days ago Qualifications Computer operation Windows Desktop applications Computer skills Full Job Description

POSITION SUMMARY

We are seeking an energetic, hard working person with a passion for great service for our growing call center. We are a local manufacturer who prides itself on the quality of our products and service to our customers. This is an inbound & outbound calling position following up on existing database leads to rekindle sales opportunities. This is a full time position. Occasional weekend hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Inbound call handling & outbound calling to existing database of interested leads. Accurate, timely, and professional written responses to emails and chat conversations. Follow script and questionnaire regarding continued interest and quality of experience. Provide accurate information and keep detailed notes in SalesForce CRM. Administrative duties as directed.

REQUIRED SKILLS & EXPERIENCE

Basic computer knowledge and skills (including Microsoft Windows). Professional demeanor in all written and verbal correspondence. CRM experience with Salesforce preferred. Call Center Experience preferred. Positive and engaging attitude. Excellent communication skills. Ability to think in a very fast paced environment. Attention to detail and accuracy. Excellent attendance record. Ability to take constructive criticism is a must.