Job Summary We're looking for a friendly, compassionate, and customer-focused Customer Service Representative to join our team. In this role, you'll be one of the first points of contact for our members, helping create a positive and welcoming experience with every interaction. Whether you're updating account information, answering questions, resolving concerns, or guiding members to the right resources, your support will make a meaningful difference. We're seeking someone who is a great communicator, genuinely enjoys helping others, and approaches every conversation with patience, kindness and empathy. Duties Serve as a friendly and helpful point of contact for members. Answer questions and provide information about programs, services, and benefits. Update member information and maintain accurate records. Assist members with concerns, troubleshoot issues, and work toward timely resolutions. Listen carefully to member needs and provide thoughtful, personalized support. Collaborate with team members to ensure an exceptional member experience. Document interactions and follow established processes and procedures. Help create positive, lasting relationships with our members through every interaction. Qualifications Previous experience is preferred, but we will happily train the right candidate. Strong computer skills with proficiency in typing; some office software applications. Excellent verbal and written communication skills. Strong data entry skills with attention to detail. A proactive approach to problem-solving and the ability to work independently as well as part of a team. Flexibility to adapt to changing priorities as needed

Job Type:

Full-time Pay:

$16.29 - $17.95 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Health insurance On-the-job training Vision insurance

Work Location:

In person