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The Atlantic District

Agent

Career Insights for Insurance Customer Service Representative

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Based on Pennsylvania data

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What they do

An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.

$48,923 / year median in Pennsylvania

-8% projected decline

Explore Career

Job Description

Job Overview We are seeking a motivated and strategic insurance professional to run a Farmers insurance agency by leading the growth, operations, and client service functions of a dynamic insurance agency. At The Atlantic District, we believe that insurance is about more than just policies—it is about looking out for our neighbors here in Hollidaysburg. We are a team that values kindness, transparency, and the strength of a handshake. Being an insurance agent isn't just about selling; it is about acting as a trusted advisor when life gets complicated. We are looking for someone who genuinely enjoys talking to people and helping them navigate the milestones of their lives. When you join our office, you are not just a number in a corporate structure; you are a vital part of our local identity. We prioritize a positive atmosphere where you are encouraged to grow, learn, and build a career you can be proud of. Whether you are sitting down with a long-time resident or a new family moving into town, your work will make a tangible difference in the safety and security of the people around us. If you are ready to put your communication skills to good use in a place that feels like home, we would love to have a conversation with you about joining our team.

Salary Range:

$220,000.00 - $250,000.00 per year Benefits Annual Base Salary

+ Commission

+ Bonus Opportunities Paid Time Off (PTO) Dental Insurance Vision Insurance Flexible Schedule Health Insurance Disability Insurance Life Insurance Mon-Fri Schedule Hands on Training Parental Leave Career Growth Opportunities Retirement Plan Requirements Active Pennsylvania Property and Casualty Insurance License. Experience in sales, business development, or client relationship management. High school diploma or equivalent. Strong comfort level with learning and utilizing new insurance software and digital tools. Excellent verbal communication skills with a friendly, welcoming approach. Previous experience with life or health insurance products is a plus. Responsibilities Connect with local community members to understand their insurance needs and long-term goals. Review existing coverage to ensure clients have the protection they actually need for their specific situation. Explain complex insurance concepts in plain language so clients feel confident in their decisions. Manage a growing book of business while maintaining a high level of personalized service. Collaborate with the broader team to refine our local outreach and community engagement efforts. Maintain accurate records and documentation for all client interactions. About Us The Atlantic District is a dynamic and growth-driven division of one of the nation's most trusted insurance and financial services organizations. We partner with dedicated professionals to build thriving insurance agencies that deliver exceptional protection and financial confidence to individuals, families, and businesses throughout the Atlantic region. We operate with urgency, purpose, and a commitment to excellence — empowering passionate, impact-oriented leaders to transform their ambitions into sustainable business success. As part of our team, you'll work with seasoned mentors, proven systems, and a supportive community that values integrity, service, and long-term growth.

Benefits

  • Paid Time Off (PTO)
  • Other Retirement and Savings
  • Health Insurance
  • Dental Insurance