Customer Service & Dispatch Representative Oakdale, PA 15071 $20 to $26 per hour.

Plus:

on-site fitness facility, excellent health/dental/vision + HSA, 401(k) with 3% match, paid time off, tuition reimbursement, referral program, and more. Be the calm, capable person who keeps customers informed and the service day moving. Family-owned since 1980 and not private-equity owned, Wahl Family Heating, Cooling & Plumbing is growing and hiring an in-office Customer Service & Dispatch Representative for our busy call center. You will be the first voice a homeowner hears when something is wrong and a key connection between customers, technicians, and the office. What you'll do Answer inbound calls with urgency, empathy, and professionalism Book service appointments accurately and ask the right questions so the field team is prepared Verify customer information, membership status, and warranty coverage Coordinate technician schedules, communicate changes, and help keep the day moving Handle customer questions and concerns with ownership and follow-through Document every important detail accurately in Service Titan What you must bring At least 2 years of customer service, call-center, dispatch, or comparable fast-paced office experience A confident, friendly, professional phone presence Strong typing, listening, and written communication skills Ability to prioritize and remain composed when customers, technicians, and schedules all need attention at once A demonstrated record of taking ownership and following tasks through to completion Home-services dispatch or ServiceTitan experience is strongly preferred for the upper half of the range Compensation and benefits $20 to $26 per hour, based on relevant call-center, dispatch, and home-services experience Excellent health, dental, and vision insurance, plus HSA 401(k) with 3% company match On-site fitness facility Paid time off and holidays Paid training, tuition reimbursement, employee referral program, and bereavement leave Schedule Full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m., in office. Why Wahl? Family-owned. Independently operated. Not private-equity owned. Serving Pittsburgh since 1980, Wahl is growing quickly and creating real advancement paths. Decisions are made by the Wahl family and local leaders who know the team, not by distant investors.

Employment requirements:

Offer is contingent upon job-related background screening, a motor-vehicle review when driving is required, and pre-employment drug screening, consistent with applicable law. . Qualified applicants will be contacted promptly.

Work Location:

In person, Oakdale, PA 15071. Must be able to commute to Oakdale.

Pay:

$20.00 - $26.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Health savings account Paid time off Vision insurance

Work Location:

In person