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Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Pennsylvania data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
Redner's Warehouse Market
Title:
Customer Service Representative
Date:
09/11/2026
Job ID:
CUSTO01795
Relocation:
No
Degree:
Not Specified
Salary:
Job Types:
Customer Service
Employment Type:
PART TIME
Location:
47 Phoenixville Phoenixville, PA
Job Details
Description
Position Title:
Customer Service Manager
Deparment:
Front End
s
To:
Store Director/Bookkeeper
Flsa Status:
Non-Exempt
Job Summary:
To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.
Essential Job Functions:
Promote customer goodwill by providing high standards of customer service.
Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide bypany policies and procedures.
Delegate responsibilities to cashiers as prescribed by store management.
Conduct training programs for new associates, as well as associates already on board.
Assist cashiers with price checks.
Keep store management and scan coordinator informed of all pricing problems.
Assist customers with returned merchandise, over rings, and overcharges.
Approve customer checks and enforce check cashing policies.
Maintain a regular cleaning schedule and overall good housekeeping of the front end.
Order and control front end supplies (register paper, ribbons, etc.)
Greet and customers and be observant of people in the store.
Abide by allpany policies as stated in the Employee Handbook.
Supplemental Job Functions:
Provide for proper staffing of Service Center and provide proper training for Acting
Customer Service Supervisor.
Minimum Knowledge, Skills, and Abilities Required:
Strong oral and writtenmunication skills for dealing with customers, employees, and Vendors.
Strong analytical and mathematics skills for conducting accurate audits.
Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.