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Domenic Graziano Flowers

Customer Service Associate

Career Insights for Customer Service Representative (General)

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Based on Pennsylvania data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$38,927 / year median in Pennsylvania

-23% projected decline

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Job Description

Job Overview We are seeking a dynamic and enthusiastic Customer Service Associate to join our team! In this vital role, you will be the frontline ambassador for our company, delivering exceptional support and building strong relationships with customers. Your energetic approach and problem-solving skills will ensure customer satisfaction and foster loyalty. This paid position offers an exciting opportunity to develop your communication, organizational, and technical skills while making a positive impact every day. If you thrive in fast-paced environments and enjoy helping others, this is the perfect role for you! Duties Provide outstanding customer support via in-person and telephone ensuring all inquiries are addressed promptly and professionally Assist clients with product or service questions Handle cash transactions accurately when applicable, including processing payments via database Demonstrate excellent in-person and phone etiquette and communication skills to create positive customer interactions Collaborate with team members to improve client services and resolve complex issues efficiently Three (3) locations - Southampton, Warminster, Doylestown. Must be willing to work at 2 locations+ Must have reliable transportation along with great people personality and reliable. Experience Previous telephone customer service experience or in-person customer service and some floral design experience
STRONGLY
preferred; training provided for motivated candidates Strong communication skills in English; bilingual abilities are a plus for serving diverse client bases Proficiency with basic computer skills for data entry and documentation purposes Experience in sales would be helpful and enhance your ability to upsell or promote products effectively Demonstrated organizational skills with the ability to multitask in a fast-paced environment Rate of pay based on experience, willingness to learn new tasks including some design work, location of work flexibility Join us in delivering exceptional service that makes a difference! This role offers a vibrant work environment where your skills will grow, your efforts are valued, and your contributions directly impact our clients' experience. We're excited to see how your energy and expertise can elevate our team!
Pay:
$14.00 - $18.00 per hour
Benefits:
On-the-job training
Work Location:
In person