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Customer Design Support Specialist (AutoCAD Desk)
Career Insights for Customer Service Representative (General)
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Based on Pennsylvania data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
Customer Design Support Specialist (AutoCAD Desk)
Youngstown, PA
6 DAYS AGO
22901743
Summary
Youngstown, PA
In-Person
$20.00 - $22.00 per Hour
2 Years Experience
Post-secondary academic degree, Associate degree
No Commission
40.00 hours per week / Day Shift / Full-Time / Hours May Vary
Description Customer Design Support Specialist (AutoCAD Desk) A growing manufacturing company in Latrobe, PA is seeking a motivated and detail-oriented Customer Design Support Specialist to join its team. This position serves as an important link between customers, sales management, and internal production teams. The Customer Design Support Specialist will provide technical support, modify customer CAD drawings, process orders, maintain documentation, and coordinate with sales and production to ensure customer requirements are met accurately.
The ideal candidate is highly organized, detail-oriented, technically minded, and comfortable working in a fast-paced manufacturing environment. Key Responsibilities Modify and update customer CAD drawings to meet specifications.
Provide technical support to the Sales Management team.
Process customer orders and maintain accurate order documentation.
Coordinate with sales, production, and customers to ensure order accuracy.
Prepare and revise technical documentation as needed.
Assist with quotations, product configurations, and customer inquiries. Qualifications Associate degree or equivalent experience preferred.
2+ years of experience in customer service, inside sales, manufacturing support, technical support, drafting, or a related field.
CAD software and ERP/CRM systems experience required
Experience in a manufacturing environment is a plus.
Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Strong attention to detail.
Proficiency in Microsoft Office Suite.
Experience with CAD software and ERP/CRM systems preferred.
Ability to work effectively in a fast-paced manufacturing environment.
Strong problem-solving and customer relationship skills.
Technical aptitude and willingness to learn products and manufacturing processes. Preferred Skills Experience modifying or updating CAD drawings.
Ability to read and interpret technical drawings and product specifications.
Experience working with customer designs, product specifications, or technical documentation.
Strong mechanical or technical aptitude.
Professional phone and email communication skills.
Ability to communicate effectively with customers, sales personnel, and production teams. Why Apply?
This is an excellent opportunity for a Customer Design Support Specialist who enjoys working with customers, modifying technical designs, solving problems, and supporting sales and manufacturing operations.
You'll work closely with Sales Management, customers, and production teams to ensure customer requirements are accurately translated into orders, drawings, and technical documentation.
If you're detail-oriented, technically minded, and enjoy working with CAD drawings and customer specifications, apply today!
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