Company Overview Greene Tweed is a leading global manufacturer specializing in high-performance elastomers, thermoplastics, composites, and engineered components designed to endure extreme conditions such as high temperatures, pressures, and corrosion. With over 150 years of technical expertise, Greene Tweed partners with customers across aerospace, energy, semiconductor, oil & gas, life sciences, defense, and other industries to solve complex sealing, connectivity, lightweighting, and wear challenges. Job Overview We are seeking an energetic and detail-oriented Aerospace Customer Service Representative to join our dynamic team. In this role, you will serve as a vital link between our clients and internal teams, ensuring exceptional customer experiences through effective communication and relationship management. Your expertise in project management, CRM systems, and cross-functional collaboration will drive customer satisfaction and support our growth in the aerospace sector.

Essential Duties/Responsibilities:

Where price lists, pricing tools or standard pricing exists, issue harvest and incremental quotations promptly to assigned customers.  Follows up to close all harvest quotes generated verbally, via email or through SAP at assigned customers to ensure protection and growth of harvest business.  Follows up to close selected incremental quotes generated verbally, via email of through GIP SAP at assigned customers to support proliferation of new products.  Performs detailed contract review to ensure GT compliance with customer requirements.  Accurate & timely entry of customer orders in SAP in accordance with established GT processes.  Establish and maintain accurate SAP master data relating to order entry, such as customer master, pricing records, customer material information record, and customer hierarchy.  Foster strong internal cross functional relationships through honest open communication to ensure on time order fulfillment.  Process customer returns: RGA paperwork and manage open RGA.  Resolve customers' credit and invoice issues in conjunction with Finance department.

Required Minimum Qualifications Education/Certifications:

Bachelor's degree or related experience

Skills and Experience:

 Previous sales/customer service related experience preferred  Ability to work under tight deadlines, both independently and as a team member.  Strong problem solving skills  Strong communication skills - listening, verbal and written.  Strong attention to detail and time management skills.  Highly proficient user of Enterprise Resource Planning (ERP) software desired  Knowledge of customer relationship management (CRM) software preferred Join us to be part of a forward-thinking team dedicated to delivering excellence in aerospace solutions!

Pay:

$25.04 - $30.16 per hour

Benefits:

401(k) 401(k) 6% Match 401(k) matching Dental insurance Health insurance Paid time off Parental leave Professional development assistance Tuition reimbursement Vision insurance Work from home

Work Location:

Hybrid remote in Lansdale, PA 19446