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The LaSalle Network Inc

Associate Service Center Agent

Pay: $18–$20/hr

Posted: 3 weeks ago

Location: Salisbury, NC (Hybrid)

Last Updated: 3 weeks ago

Hours: Part-Time

Expires: 9/22/2026

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What they do

A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.

$37,199 / year median in North Carolina

+5% projected growth

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Job Description

Associate Service Center Agent $17 - $20 hourly

Job Category:

Call Center Position Type:

Contract / Temporary to

Hire Work Model:

Hybrid Location:

Salisbury, NC Job ID:

162493

Benefits:

Medical Insurance, Dental Insurance, Vision Insurance Apply Now

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Message frequency varies; message & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of applying or employment. LaSalle uses digital tools, including chatbots and AI, to help match and schedule candidates, but people make the final hiring decisions. You may request a human review or a non-automated process at any time by contacting privacy@lasallenetwork.com or calling 312-419-1700. For details about how we collect, use, and share your information and your rights under applicable law, please see our Candidate Privacy Notice.

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LaSalle Network has partnered with our client in their search for an Associate Service Center Agent . In this role, you will act as first point of contact for all associate HR related phone or self-ticketing inquiries while maintaining a high degree of confidentiality. This position will be hybrid in Scarborough, Maine . The Associate Service Center Agent records all interactions in the case management system, resolves, records resolution and closes case. You then forward all interactions requiring research or more in-depth analysis/response to subject matter experts. This role requires the use of all navigational tools provided to find answers and inform Supervisor of missing, inaccurate or confusing documentation. Join our client's team and work toward continuous improvement and skills building.

Associate Service Center Agent Responsibilities:

Respond to incoming phone calls or self-service tickets during scheduled times from employees, managers, terminated employees, family members and outside agencies or vendors Reference company policies and procedures and access systems to ensure accuracy of response and to offer all available information to assist with the highest level of customer service Recognize when escalation to a subject matter expert or to the Supervisor is necessary Record the details of each call or self-ticket. Maintain confidentiality of all information Perform HR transactions in the HR system, and other applications as appropriate, within scheduled timeframes and with a high degree of accuracy and strict adherence to written procedures Utilize the case management system, knowledge base and other tools to actively manage caseload in accordance with team production goals and established service level objectives

Associate Service Center Agent Requirements:

High school diploma and 2+ years of experience working in an office environment Basic computer knowledge Experience in HR and payroll processes and procedures a plus Experience in a customer service call center preferable Intermediate MS Office skills preferred

Compensation:

$18- $20 an hour

Benefits:

LaSalle Network consultants are eligible to enroll in benefits. For details, visit https://www.thelasallenetwork.com/consultants/ If you are interested in this opportunity and meet the qualifications, please apply today! Thank you, Lauren Brennan LaSalle Network LNOSHR LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here All assignments are at-will and their duration is subject to change.

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