Bilingual CSR - French/English

Our client is seeking multiple experienced Call Center Representatives for fully remote positions starting May 4, 2026. If you're a customer service professional with a proven track record in high-volume contact center environments and remote work settings, we encourage you to apply. Must be fully fluent in English and French.

Schedule:

12:30pm-9:00pm EST, 40 hours/week (including one weekend day)

Responsibilities:

• Provide prompt and accurate responses to inquiries from customers and affiliates, ensuring a high level of satisfaction.
• Gain a comprehensive understanding of the company's home improvement programs and product offerings.
• Create and manage new work orders, ensuring all customer details are correctly recorded.
• Schedule and confirm appointments with customers and affiliates as needed.
• Process customer payments securely and efficiently.
• Maintain and update customer records accurately within the operating system.
• Demonstrate attention to detail and courtesy during all interactions, representing the company in a positive manner.