Summary

As a Bilingual Members & Providers Call Center Agent- CA- Remote at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.

Your role in our mission

This is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes. Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed

Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved

Adhere to the client's SLAs and consistently meet production targets

Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes

Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow What we're looking for 2 or more years of customer service experience in any industry

Knowledge of basic help desk software, computer software and Microsoft Office applications Strong problem-solving skills to bring inquiries to effective resolution

Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally

Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries What you should expect in this role

"The deadline to submit applications for this posting is 9/25/2026."