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Powersolv
Client Support Technician
Career Insights for Customer Service Representative (General)
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Based on Mississippi data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$33,927 / year median in Mississippi
+5% projected growth
Job Description
Client Support Technician Powersolv - 4.8 Jackson, MS Job Details Full-time | Contract $50,000 - $60,000 a year 6 hours ago Qualifications Endpoint Security Computer Science Computer hardware Customer relationship management (CRM) systems (technically supported) Azure AD Network support IP networking Productivity software Identity and access management (IAM) solutions Associate's degree
Information Technology Full Job Description Job Information:
Role:
Client Support Technician Work location: Onsite Role at Jackson, MS Expected Work duration: At least 01 Year from projected start date.Work Mode:
Fully Onsite Expected work hours per week The standard work schedule is 40 hours per week. Any additional hours must be approved in advance by the Reporting Manager or Supervisor. Agency/Dept MDAH (MS Department of Archives & History)- State of Mississippi Background check A Comprehensive background check will be conducted before on-boarding, if selected. Position Job Description and Job Skill Set Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop PCs, laptops, printers, monitors, and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators. Required Skills and Experience Typically requires a high school diploma, vocational training, or an Associate's/Bachelor's degree in Information Technology or Computer Science. 1 to 4 years of relevant IT support or service desk experience. Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools. Strong communication, patience, customer service mindset, and problem-solving abilities Preferred Qualifications Preferred skills/experience CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred.Thanks, Aashish Email:
Pay:
$50,000.00 - $60,000.00 per yearWork Location:
In personBenefits
- Dental Insurance