Company Overview F.H. Cann & Associates is a leading provider of contact center, financial recovery, loan servicing, and business process outsourcing solutions. With over two decades of industry experience, we pride ourselves on delivering exceptional service through our dedicated team members who drive our success. Overview We're hiring part-time Contact Center Representative's for an exciting opportunity supporting a state-wide program. This role offers the chance to make a meaningful impact while working in a professional, fast-paced environment.

Project Hours of Operation:

Monday - Friday, (7:00 AM PST- 6:00 PM PST) 4 hour shifts approximately 20 hours per week. Responsibilities Handle inbound and outbound calls with professionalism, clarity, and enthusiasm to assist clients with their account needs. Assist customers with setting up and/or accessing online accounts Assist customers with setting up payment arrangements, budget billing and processing payments Assist customers with reviewing invoices and resolving billing disputes. Maintain detailed records of client interactions using Microsoft Office tools and data entry systems for accurate documentation. Investigate billing discrepancies and reconcile credits, payments, and account balances as needed. Stay informed about industry regulations and compliance standards to deliver compliant and secure services. Maintain confidentiality of sensitive information in compliance with regulations. Experience Utility customer service experience highly preferred. Experience meeting performance metrics in a high-volume customer contact center environment. Experience handling service initiation, transfers, billing inquiries, payment arrangements, and account maintenance. Strong communication skills in English; Bilingual Spanish is a plus! Proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat. Demonstrated ability to handle sensitive information with confidentiality and professionalism. Excellent typing speed and data entry accuracy to manage client records efficiently. Working from

Home Requirements:

Reliable high-speed internet (hard wired ethernet connection required) with minimum of 25 MBPS for Upload and Download speeds. Private, quiet, and distraction free room/office space Adhere to Telecommute Policy in its entirety Security Clearance Requirements May be required to pass Federal background screening and/or state level criminal background screening. Join us as a Contact Center Representative and become part of a vibrant team dedicated to delivering outstanding client service while advancing your career in the financial sector!

Pay:

$15.00 - $16.50 per hour

Benefits:

Paid training Work from home Application Question(s): How many years of work from home experience do you have? Do you have a reliable high speed home internet service minimum 25 MBPS upload/download hardwire connection to router required (Yes/No) Are you available to work a part-time schedule of 4-hour shifts during operating hours of 7:00 AM to 6:00 PM PST, Monday through Friday? (Yes / No) Are you available to start on September 8? Training is a full-time schedule and runs for approximately 7 weeks. No absences can be accommodated during the training period. (Yes/No) Do you currently reside in Pueblo or Mesa CO? This role requires candidates to live within Pueblo or Mesa County. (Yes / No)

Experience:

Call center: 1 year (Required) Customer support: 1 year (Required)

Language:

Bilingual Spanish/English (Preferred)

Work Location:

Remote