Contact Center Representative

Contact Center Representative - Reclaim your evenings and weekends! Are you an administrative professional detail-oriented, compassionate and looking for a high-impact role without the burnout of irregular hours? Eye Surgeons Associates is seeking a centralized scheduling specialist to serve as a vital first point of contact between patients and our providers. This role offers an opportunity to make a meaningful difference in patient care while working in a dynamic medical setting with a hybrid schedule.

Responsibilities:

Appointment Management :

Handle all incoming calls for appointment scheduling through centralized call center operations Schedule appointments for both new and established patients across multiple providers Manage appointment rescheduling and cancellations efficiently Complete doctor referral coordination and processing

Administrative Support:

Maintain accurate scheduling systems and patient information Coordinate with clinical staff and providers to optimize appointment availability Support practice efficiency through effective call center operations

Qualifications:

High School diploma or equivalent is required. Must be able to deal with patients in a professional and courteous manner at all times. Must be able to communicate in a clear and concise manner. Must be able to handle multiple tasks simultaneously. Must be able to type 40 WPM Basic computer keyboarding and word processing knowledge Proficiency with scheduling software and database management Office hours: Monday-Friday 8am-5pm We offer a full benefits package including Medical, Dental, Vision, Supplemental Plans, PTO and 401K