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Customer Care Associate
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Customer Care Associate Trellint - 3.0 Los Angeles, CA Job Details Full-time 1 hour ago Qualifications Accounting systems Contract documentation review Financial compliance reporting Contract review Financial data reconciliation Customer service Spreadsheets Direct client contact Investigative financial records analysis Data summary reports Compliance reporting Vendor compliance audits Analysis skills Financial records management Contractual compliance checks Financial record maintenance Financial compliance audits Organizational skills Computer skills Cross-functional collaboration Accounting error correction Internal financial audits Entry level Cross-functional communication Service level agreement (SLA) management Financial compliance
Full Job Description Job Summary:
The position will be responsible for the monthly compliance reports that involves reconciliation, weekly suspend auditing, entry level financials and communicating directly with California state agencies, clients, customers, subcontractors. The ideal candidate will have analytical skills, strong work ethics, and great interpersonal skills. The project is based in downtown Los Angeles with hybrid in-person and remote workdays as an option to be defined by the manager. Job Description Review operations and financial records to identify errors, inconsistencies, or missing information. Audit subcontractor documents for compliance of service level agreements, performance standards, and contract requirements. Compare different sets of data and resolve discrepancies, adjust entries, generate reports, or communicate with other departments or external parties to resolve any issues. Work with financial and operations reports or other documents that need to be reconciled. Use various software tools, such as spreadsheets, databases, operations, and accounting systems to perform their duties. Skills Strong attention to detail Strong organizational skills Ability to work well under pressure Willingness to collaborates with team members
Worker Type:
Regular Number of Openings Available:
1