A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Would you like to work for a company that still has a "family" atmosphere and where the employees are the greatest asset to the company? Are you a highly independent person? Do you actively seek out problems to solve? Do you have a knack for knowing what is important? Are you honest and ethical? If so, you may be the perfect candidate for our Customer Care Specialist position. Come be a part of an extraordinary team that is International Food Products Corporation! Excellent benefits and competitive pay are just a few of the reasons to consider our opportunity.
Who We are:
Located in Fenton, Missouri, is a family-owned company in business for 50 years. IFPC is a growing, highly ethical, quality ingredient company for the food industries.
Why join the team:
When you work at IFPC, you are family. Career advancement Medical / Dental / Vision / Life / Disability 401k with a Matching component Paid Time Off - vacation, sick, 9 paid holidays. The Customer Care Specialist is an integral part of best-in-class distribution platform that has been a leader in the food ingredient space for over 50 years. This is a dynamic role that requires precision, communication, and cross-collaboration between internal and external stakeholders.
Responsibilities Include:
Front Line/First Point of contact for assigned customer accounts, both foreign and domestic Support Outside Sales Representatives, including maintaining existing customer base, order entry, tracking, and revisions as well as sales contract management Timely and accurate processing of incoming orders via phone, fax, or email Timely and accurate creation of export documentation Respond to various customer requests in a timely and effective manner, ensuring a high level of customer satisfaction Respond to customer requests including product information, tracking information, and proof of delivery Resolve all customer issues/opportunities such as pricing, tracking shipments and/or processing credits Document customer complaints to ensure proper investigation/resolution Communicate with all internal departments - Inventory, Credit, Warehouse, Purchasing, Transportation - to ensure customers' requirements are met or exceeded Provide support to other internal departments as necessary Establish and maintain strong positive customer relationships Upsell The successful candidate must have the following qualifications Minimum of 5 years of experience in business-to-business customer service Strong competencies in all major Microsoft products, especially Excel Customer service, team and goal-oriented, enhanced by a high sense of urgency and attention to detail Demonstrate professional behavior and teamwork, is punctual, dependable and adheres to company policies and procedures. Strong interpersonal and communication skills with the ability to solve problems, multi-task and be a hands-on leader. Experience using CRM Software programs- nice to have We offer a competitive compensation and benefits package. If you feel you meet the above qualifications, send your resume to careers@ifpc.com.
Pay:
From $55,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
