Overview Are you a natural communicator who loves building relationships and helping local businesses thrive? Mister Fix-it LLC is seeking a results-driven Customer Re-Engagement Coordinator to join our team in St. Charles, MO .In this role, you will be the voice representing three sister brands: Mister Fix-it LLC , Upkeep Home Warranty + Maintenance , and Appliance One . Your primary mission will be to dive into our Jobber database, identify past clients across all three service lines who haven't booked with us recently, and launch friendly outreach strategies to win back their business and cross-promote our comprehensive home services.

This role offers a consistent 24 to 32 hours per week schedule with a flexible hybrid work arrangement, allowing you to split your time between remote work and collaborative time in our St. Charles office.

What You'll Do (Responsibilities)

Multi-Brand Database Mining:

Utilize Jobber and other industry specific software to analyze customer records across all three sister companies, identifying homeowners who haven't utilized our repair, maintenance, or appliance services in the last 6-12 months.

Targeted Outreach & Cross-Promotion:

Design and execute friendly win-back campaigns via personalized emails, phone calls, snail mail and text messages. You will introduce Mister Fix-it clients to Upkeep Home Warranty or Appliance One services (and vice versa) to maximize customer value.

Feedback Gathering:

Connect directly with past clients to understand their ongoing home service needs, capturing valuable insights to help our service teams improve.

Performance Tracking:

Monitor and report on your progress, tracking how many past clients are successfully re-booked across each company portfolio.

Team Collaboration:

Partner closely with our marketing, sales and project estimation teams across all brands to smoothly hand off re-engaged clients for scheduling. What We Are Looking For (Qualifications)

Experience:

1-2 years of experience in customer service, inside sales, scheduling, or account coordination. Experience in the home services, warranty, or contracting industry is a big plus!

Tech Savvy:

Experience using Jobber or equivalent field service CRM software is highly preferred. Comfort navigating multiple database pipelines is essential.

Communication Skills:

Exceptional written and verbal communication. You know how to pivot messaging seamlessly between home repairs, warranty packages, and appliance services with a welcoming, helpful tone.

Local & Flexible:

Must live within commuting distance of St. Charles, MO 63304 for in-office hybrid days, with a reliable home office setup for remote days.

Creative:

Must Be able to create compelling Ads and Promotions from both existing content and new ideas, increasing sales and conversions.

Benefits & Perks Competitive Pay:

$22.00 - $25.00 per hour based on your experience level. Flexible hybrid work schedule. Consistent part-time hours (24-32 hours/week). Friendly, supportive multi-brand team environment with room to grow.

Pay:

$22.00 - $25.00 per hour Expected hours: 24.0 - 32.0 per week

Benefits:

On-the-job training Work from home

Education:

High school or equivalent (Required) Ability to

Commute:

Saint Charles, MO 63304 (Required)

Work Location:

Hybrid remote in Saint Charles, MO 63304